Terms & Conditions Questions Answered
Your balance remains yours. You can request a final withdrawal to your original deposit method before closure, or leave the funds and ask us to hold your account dormant for up to 24 months. After 24 months of inactivity, we may close it and return any remaining balance to your payment account on file.
You can add a new payment method through Account → Payment Methods, but withdrawals must go to the method you used for your first deposit. If you want to withdraw to a different account, contact support with proof of ownership of both accounts and a signed request.
Withdrawals are processed to the original deposit method within 24 hours of approval. We verify each withdrawal against your account history to prevent fraud. If your withdrawal is refused, we notify you with the reason and next steps to resolve it.
Submit a dispute within 30 days of the transaction through your Account → Transactions page or live chat. Include your transaction ID and a clear explanation. We investigate and respond with findings and any refund or adjustment within 10 business days.
No. Game studios see only your account ID and session ID while you play; they never receive your name, email, phone or payment details. Your data stays with us. Studios use session data only to deliver the game and may not store it after your session ends.
We retain your core account record, transaction history and any dispute records for 7 years after closure for legal and compliance reasons. Cookies and session logs are deleted within 90 days. You can request deletion of optional profile data (like a saved nickname) anytime.
Account access depends on local law in your location. We support play from mobile, tablet and desktop in Indonesia. If you travel and play from outside Indonesia, access may be restricted depending on local regulations where you are. Always verify your current location's rules before playing.
